Finest Moments

Finest Moments

Every manager in every organization faces great opportunities everyday as they navigate the often-turbulent waters trying to meet the requirements of their stockholders, the wants of the clients, the needs of their employees and their obligations to their family. Vince …

Mission: An Organization’s Purpose

Mission can be defined as your organization’s purpose. Vision can be defined as your organization’s potential. Values are the principles by which your organization conducts its actions. Success is when you are consistently guided by a set of principles to …

Mission, Vision, Values and Actions In Perfect Alignment

This nation, many of her citizens, corporations and budding entrepreneurs are at a crossroads. We are experiencing a major identity crises. America and many organizations across this nation were built on Judeo Christian values and Puritan work ethics. Those elements were eroded …

Creating Loyal Clients by Delivering Extraordinary Customer Experiences

The secret to successful business engagements depends on your ability to connect with your key stakeholders. When that stakeholder is the client, connectivity begins with extraordinary customer experiences that start the moment customers first engage your organization, and they don’t …

Develop to Avoid The Highest Level of Incompetence

There are so many individual contributors who do outstanding work. The first mistake management makes is promoting an individual because they are a great task worker.  They do this, believing: 1) the person is deserving of the promotion; 2) by …

An Attitude of Gratitude

Taking care of your employees begins with a simple Attitude of Gratitude.  When I explained the idea of a Formal Stakeholder Appreciation Plan to a colleague, he simply asked, “Amy, in between all the shows of appreciation will there be …

Gratitude: The Antidote for Fear and Stress

We have the best of intentions. We have planned our day. We know exactly what we need to do, how we need to do it, and we have everything we need to do to it. Somewhere, out of nowhere, it …

Professional Legacies

Professional Legacies

It is said, “Enjoy the little things in life, for someday you will realize they were the big things.” I have long believed that our professional contacts are our most powerful allies in building careers of meaning and purpose. What …

Create a Connected Workforce Through Culture and Actions

Connected Workforce

When I google connected workforce the results refer to the technology that connects us. It is true, the power of the organization lies in the ability to connect its workforce. However, it is the ties that bind us to each …